area coordinator job description

Job Description

Job Title:                       Residential Area Coordinator (Student Services Professional III) 

Location:                       Sonoma State University

Full/Part Time:              Full-Time, Exempt

Regular/Temporary:     Regular  

About Sonoma State University

Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of 9,200 students and 530 full-time and part-time faculty. Our beautiful campus is located in the Wine Country at the foot of the Sonoma hills.
Department Name

Residential Life
Application Deadline

First review of applications will be February 1, 2017.  Filing deadline for this position is March 23, 2014.

For an initial screening at The Placement Exchange in San Antonio, Txplease submit your application by February 24, 2017.

If you are not attending The Placement Exchange and would like to be considered for a phone screening, please submit your application by March 10, 2017.

Under the supervision of the Director of Residential Life, the Residential Area Coordinator (RAC) performs complex Student Service professional work in the coordination/implementation of the Residential Life Program within the Residential Community.


A. S/he will provide personal support for individual residents within his/her complex.

1) Initiate contact with individual residents within his/her complex in order to create a sense of belonging for the students.

2) Assist the residents to get to know one another and to develop a sense of belonging.

3) Serve as a source of information about the University and its resources.

4) Respond to the needs and problems of residents in a conscientious, appropriate and timely manner.

5) Provide counseling to residents experiencing academic difficulties and/or personal problems in areas such as sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources.

6) Intervene and assist in the resolution of interpersonal and inter-group conflicts which may disrupt the normal routine of the residential community.

7) As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes.

8) Serve as an appropriate role model in regards to residence hall guidelines.

9) Provide the Associate/Director with timely and appropriate information as it relates to students experiencing problems and/or incidents in the residential community.

B. The Residential Area Coordinator will oversee and establish a positive living environment within the                  Residential Community as well as create a sense of belonging through a variety of social, recreational and educational programs within his/her complex.

1) Will help maintain a living environment in which students respect each other's rights.

2) Encourage individual students to take responsibility for behavior within residential community and the University.

3) Assist in the development and implementation of the orientation program in the residential community and the University.

4) Implement community-wide educational and special event community building activities and programs.

5) Provide residents information concerning events occurring on the campus and within the surrounding area.

6) Supervise the Community Service Advisors (CSAs) in the planning and implementation of hall community building activities.

C. Coordinate the implementation of an effective limit setting and disciplinary counseling program       within his/her complex.

1) Effectively inform residents within the complex of Federal, State, University, and Residential Community policies and regulations.

2) As appropriate, confront violations of University and Residential Community policies and regulations.

3) In a timely manner, meet with residents who have violated University and Residential Community policies and implement appropriate Residential Disciplinary action as approved by the Director of Student Development.

4) Discuss with the Director and/or Assistant Director, all disciplinary situations which involve Police Services, other campus departments, damage to facilities and/or injuries.

5) Discuss with the Director and/or Assistant Director, all students who through a single incident or multiple incidents are to be considered to have their License Agreement terminated.

6) In a timely manner, provide the resident with a written follow-up stating the nature of the consequences for the violations of policies.


A. The Residential Area Coordinator will supervise the Community Service Advisors (CSAs) assigned to his/her complex and provide direction for an effective residence hall staff team.

1) With the Residential Area professional staff, plan and implement the selection process for Community Service Advisors.

2) Develop a schedule of staff meetings and in-service training for the Community Service Advisor (CSAs) staff.  With other professional members of the Residential Area staff, assist in implementing a training program which is well-organized, relevant, and productive.

3) Clearly communicate department expectations to staff members.

4) Initiate regular contact with individual Community Service Advisors (CSAs) to promote a sense of belonging, and to facilitate the growth and development of the individual student staff members.

5) Assist the CSA staff both as individuals and as a team to develop and build skills necessary to accomplish the goals of the department.

6) Assist the staff in settling staff conflicts in a positive and productive manner.

7) Provide on-going feedback and prepare a formal evaluation of each CSA at the end of each semester.

C. The RAC will provide opportunities for student leadership development within his/her complex and within the Residential Community.

1) Identify respective student leaders and encourage them to become involved within the Residential Community and campus groups.

2) Provide information to the Resident Student Association (RSA) and advisory assistance to the Village Council.


1) By supporting the pillars of the Seawolf Commitment, promote an atmosphere that is conducive to creating an appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation.

2) Make conscious efforts to create a sense of inclusion for students within the Residential Community who are members of a target group.

3) Attend at least one program per semester which is planned for target group members.

4) Include in staff training programs at least one session per semester which address the issues of diversity.

5) Make conscious efforts to recruit and retain student staff who are members of a target group.


1) Work closely with and under the supervision of the Director/Assistant of Residential Life. Develop and maintain frequent, regular, and frank communications with the Director/Assistant

2) Attend and participate in training and orientation programs prior to the beginning of the Fall semester, in service training and staff meetings during the year.

3) Develop an awareness of available resources on campus and within the community.

4) Work the assigned schedule designed and approved by the Director/Assistant of Residential Life.

5) Be on duty during campus and Residential Community crisis; help in the event of health or other emergencies.

6) Preserve the confidentiality of personal communication.

7) Abide by University and Residential Community policy, State and Federal law.

8) Follow prescribed procedures regarding the use of keys.

9) Work closely with other members of the University.

10) Perform other related tasks as assigned by the Director of Residential Life or the Associate Director of Student Development.

The position is a live in position in a university apartment.  Work will be performed in an office and throughout campus, depending on the nature of the task.  Schedule for this position will be flexible and in coordination with students’ needs.  The RAC may need to be available to assist residents in emergency situations.  On-call requirements at least 10 times per semester. 


 Requires a bachelor’s degree in an appropriate field and three or more years of progressively responsible professional student services work experience in housing and student affairs, or an equivalent combination of education and experience.  A Master’s degree in a directly related field is preferred and may be substituted for one year of experience.  The successful candidate must have or obtain a valid California State driver’s license and have a good driving record.  Must have experience teaching college-age students and/or as an academic advisor. 

1) Ability and experience working in a residence hall program to articulate its purpose.

2) Ability to work effectively with students primarily in the age range of 17 to 22.

3) Ability to create an environment which accepts and encourages differences regardless of gender, race, religion, abilities, class, sexual orientation or political affiliation.

4) Knowledge of personal and social problems typically encountered by college students.

5) Ability to select, train, and evaluate Community Services Advisor staff.

6) Ability to plan and implement effective training programs for student staff and residents.

7) Knowledge of how students develop and practical applications of this knowledge with a resident population.

8) Ability to plan and implement, or mentor staff who plan and implement successful social, and educational programs which address the needs of all students including ethnic populations.

9) Knowledge of counseling, helping skills and discipline.

10) Ability and experience to effectively advising student organizations.

11) Ability to establish and maintain working relationships in a wide variety of contexts.

12) Experiences working as either an academic advisor or teaching undergraduate students.

13) Ability to transfer residential experience into physical environment consisting of suite style halls, large resident: CSA ratio and limited programming space.

14) Ability to independently administer a residential area with little physical connection to colleagues and central staff.

15) Extensive experience and comfort level with discipline adjudication.

16) Ability to effectively communicate using oral, written and electronic communication.

17) General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of Residential Life.

18) Thorough knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques; general knowledge or the ability to rapidly acquire such knowledge of the organizational procedures and activities of Sonoma State University; and a working knowledge of student services programs outside the Residential Life program.

19) Ability to analyze complex situations accurately and adopt effective courses of action.

20) Ability to advise students individually and in groups on complex student-related matters.

21) Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals of an argumentative or sensitive nature.

22) Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.

23) Ability to carry out a variety of professionally complex assignments without detailed instructions. 

Qualification Note

 Evidence of degree(s) or certificate(s) required at time of hire. 

Salary and Benefits

 The anticipated starting salary for this position will be at the beginning of the range$4084.  A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link below or by request from SSU Employee Services. 

Conditions of Employment

 This is a full time, temporary, exempt position. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations.  The university reserves the right to terminate this appointment earlier than the scheduled expiration date. 

Application Process

A cover letter and resume are required for this position.  Please attach your cover letter as the first page of your resume.  Please submit these documents in addition to your employment application.  Click the "Apply Now" to apply to this position. Materials submitted with your application will not be returned. Employee Services must receive applications for staff positions by midnight on the filing deadline date, unless otherwise specified. The ADA Coordinator is available to assist individuals with disabilities in need of accommodation in the hiring process. 

 Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of age, disability, disabled veteran or Vietnam-era veteran status, gender, marital status, national origin, race, religion, or sexual orientation. 

Campus Safety Reports

Jeanne Clery Act - Annual Security Report:

Sonoma State University's Annual Security Report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Sonoma State University and on the public property within, or immediately adjacent to and accessible from the campus.

The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault and other matters. You can download a copy of this report at or receive a copy by contacting Police and Parking Services at (707) 664-4444.

Campus Housing Fire Safety Report:

Sonoma State University's Annual Campus Housing Fire Safety Report, in compliance with The Campus Fire Safety Right-to-Know Act, contains information about fire statistics, fire safety systems, and safety practices and standards for campus housing.  The Campus Housing Fire Safety Report is available at or you can contact Housing Services at (707) 664-2541 to receive printed information or additional information. 

Other Information

Sonoma State University

Human Resources

Main (707) 664-2166

Fax (707) 664-3196

1801 East Cotati Avenue

Rohnert Park, CA 94928